Poor Service

I have never received such poor service I work at a fleet company and failure to advise customer properly results in a problem to the company not the customer. I'm disappointed hw agents and supervisors there can just say unfortunately ders nothing we can do we can't risk our jobs yet it's fair for me to pay money I wasn't aware of ? Is there no training provided? Am I liable to pay for someone else incompetence? They do not care n so smug n so in a hurry to tell u day dey only doing their job but funny enough dey do their job only wen it suits them. Where was their job when agents gave me half info? That supervisor wow. I really wonder wat ppl r taught about customer service or it doesn't matter anymore it's all about mani