iM
innocent M
1 reviews | Active since Jun 2014
28 Jan 2020, 16:35
Poor service
I paid R497 on Saturday for re-connection fee and i was reconnect, days later i am told i owe R650 and i am disconnected. i have called and spoke to about 10 call center agent and they all confirmed to have allocated my funds to my account all to find out it didn't happen. no one can help me or give me
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Jan 2020, 19:33Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Jan 2020, 19:33
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
iM
innocent M's updateReviewer Update
03 Feb 2020, 14:07I Have sent the proof of payment today to proofof payment. i still without service. this is really poor service
iM
innocent M's update03 Feb 2020, 14:07
Reviewer Update
I Have sent the proof of payment today to proofof payment. i still without service. this is really poor service
iM
innocent M's updateReviewer Update
06 Feb 2020, 09:06ENQUIRY REFERENCE NUMBER : ***4
Good day Thank you for contacting Billing and Collection . Please note that the payment has been allocated to your account and will reflect in the next 24 hours , My apologies for the delay and hope to make things better for you in future , You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/ RegardsBilling Escalations
AFter the Promise you made My Service has been Disconnected again today. 2020/02/06
Good day Thank you for contacting Billing and Collection . Please note that the payment has been allocated to your account and will reflect in the next 24 hours , My apologies for the delay and hope to make things better for you in future , You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/ RegardsBilling Escalations
AFter the Promise you made My Service has been Disconnected again today. 2020/02/06
iM
innocent M's update06 Feb 2020, 09:06
Reviewer Update
ENQUIRY REFERENCE NUMBER : ***4
Good day Thank you for contacting Billing and Collection . Please note that the payment has been allocated to your account and will reflect in the next 24 hours , My apologies for the delay and hope to make things better for you in future , You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/ RegardsBilling Escalations
AFter the Promise you made My Service has been Disconnected again today. 2020/02/06
Good day Thank you for contacting Billing and Collection . Please note that the payment has been allocated to your account and will reflect in the next 24 hours , My apologies for the delay and hope to make things better for you in future , You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/ RegardsBilling Escalations
AFter the Promise you made My Service has been Disconnected again today. 2020/02/06