Poor Service

I am very upset with the service I am receiving from the DSTV consultants. I have phoned 3 times in 2 days and was on the phone for about an hour each time regarding my account. I spoke to Ronalda and Mbali who could not assist me. I asked for a supervisor and was told to hold. I held on for over 20 minutes for the supervisor and then they cut the call. This is frustrating as I am not being assisted with my queries. Pathetic service. I hope someone comes back to me with this regard.