HM
Happy Mthembu-Nzima
1 reviews | Active since Feb 2015
12 Feb 2015, 10:58
POOR SERVICE
several times I have been begging multichoice to cancel the debit order but they only do it once then following month they will get onto my account and take money . The way the act its like I owe them money , of which I don't !! and what they are doing is annoying .<br> <br> In December I went personal after making several calls to cancel debit and I ask them to stop debiting my account. I will pay cash at any store . But January 29 they debited my account again . Am really annoyed about this because I have told them more than 5times but they don't stop !!! My husband phones several times too but no luck .
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2015, 11:31Hello ThandozaniSOLLY,
We confirm that your debit order details has been removed from your DStv account as requested.
According to our records your account is due for payment on the 28 of every month.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that your debit order details has been removed from your DStv account as requested.
According to our records your account is due for payment on the 28 of every month.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply12 Feb 2015, 11:31
Official
Hello ThandozaniSOLLY,
We confirm that your debit order details has been removed from your DStv account as requested.
According to our records your account is due for payment on the 28 of every month.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that your debit order details has been removed from your DStv account as requested.
According to our records your account is due for payment on the 28 of every month.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert