Poor Service

Call center the worst. Apparently the explora's hard drive was damaged. That lead to not being able to use explora benefits. It also affected our extraview which was not working. Went to walk in center bought a new explora took the other decoder as well. Both decoders worked perfectly. Get home only the explora works. Call, first consultant call was dropped while speaking to him. Called again explained, still she can't help made me hold a few minutes then she drops the third consultant Noluthando also can't help and suggest we call installer.

I have spend R120 just on calls. We on lockdown children need to watch separate shows which is not possible. Waited on the que for close to 2 hours at the walk in just to get home and problem is still not fixed