CB
Cornelius B
1 reviews | Active since Jan 2015
10 Feb 2015, 18:58
poor service
I went to make my account payment at Maponya mall MultiChoice branch, I was assisted by the lady whose name is Lebogang Thokwayo, o requested her to upgrade my services from compact to dstv extra, she was busy speaking to her colleague then she told that i have to pay R399 i gave her R400. And she promised that everything was ok. So when i got home I found out that there was no upgrade done.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Feb 2015, 20:43Hello Cornelius 101,
We would like to sincerely apologise for the poor service received from our agency. We have escalated your concerns to our agency department.
Your upgrade has been done. Please reset your device if you do not get all the channels immediately.
Kindly note that a downgrade can only be done on your billing date, which is the 8th of the month. You may contact us in advance to schedule any downgrades on this date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We would like to sincerely apologise for the poor service received from our agency. We have escalated your concerns to our agency department.
Your upgrade has been done. Please reset your device if you do not get all the channels immediately.
Kindly note that a downgrade can only be done on your billing date, which is the 8th of the month. You may contact us in advance to schedule any downgrades on this date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply10 Feb 2015, 20:43
Official
Hello Cornelius 101,
We would like to sincerely apologise for the poor service received from our agency. We have escalated your concerns to our agency department.
Your upgrade has been done. Please reset your device if you do not get all the channels immediately.
Kindly note that a downgrade can only be done on your billing date, which is the 8th of the month. You may contact us in advance to schedule any downgrades on this date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We would like to sincerely apologise for the poor service received from our agency. We have escalated your concerns to our agency department.
Your upgrade has been done. Please reset your device if you do not get all the channels immediately.
Kindly note that a downgrade can only be done on your billing date, which is the 8th of the month. You may contact us in advance to schedule any downgrades on this date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,