Poor Service

After being a loyal customer to dstv for 20 years or more, I require some assistance but none to be found. My husband passed away last year. He had insurance on his account but I have struggled to get in contact with the correct department or any reply from any competent employees. I am not surprised that dstv is going down because nobody is qualified to do their jobs. People be warned, either cancel your accounts with dstv-multichoice or don't waste your money on the insurances that are offered