Poor service

Good day, I hope this review finds you well I spoke with one of your call agent his name is hebdric Smith I advised him that I have been disconnected and I made a payment on Friday all he had to say id that he cant go into my account the system does not allow him how i dont know when he asked me to confirm my details my question is what was i confirming if he cannot access my account huh and what he was saying about system being offline unfortunately I do not believe him he sounded unsure he did not sympathy or apologized for inconvenience caused now I wanted to listen to metro fm and dololo all I wanted is to send pop to be reconnected is it hard.