Poor service

My account was paid on 28 November 2024. This morning my account was blocked due to non-payment. I phone at 09:25 and had to forward proof of payment. The consultant confirmed proof of payment was allocated and that my account will be activated within 10 minutes. At 11:10 the account was still not activated. I phoned again when I was advised that it will take up to an hour for my account to be activated. Again I have to wait. They never wait for my payments as I pay my account on time every month. The error is on their side and now I am the one being affected and have no access to my account. I am the one that have to wait due to their mistake. This is the worst service received.