POOR SERVICE

I am extremely disappointed with the service I received. I called last night requesting to disconnect my internet services only to avoid further billing while still using my remaining data. Instead, your agent completely canceled my internet services, which wiped out all my paid-for data.

As it stands, I am disconnected, and your team is now expecting me to make a new payment in order to reconnect. This is unacceptable. I paid for that data, and it is my right to use it.

If you cannot promptly restore my internet services with the remaining data, then I demand a full refund of the money I paid. This situation reflects very poorly on Multichoice’s customer care, and it makes me seriously consider cutting ties with your services altogether.

Please treat this matter with urgency and get back to me with a resolution.