Poor service!!!

My decoder stopped working yesterday ,it was only showing a red light and I couldn’t reboot it. Today I contacted multichoice and I was advised by their consultant to take my decoder to the nearest Multichoice company of which I did. I went to Multichoice in Randburg and guess what ?i was told to buy a new decoder, they did not even bother to check what is wrong with my current decoder. I wasted my time and petrol, they should have told me from the beginning to buy a new decoder instead of telling me to go to their offices knowing very well that they are not s****ed enough to handle such problems.