HZ
Hloniphile Z

1 reviews | Active since May 2021

04 Aug 2023, 18:47

Poor service

I renewed my contract for the 3rd time and guess what they disconnected my service because they didn't cancel my previous contract. Which I had already paid for in full for the month. All my payments are up to date I pay via debit order. Oooh wait it doesn't end there then they also adding a subscription or disconnection fee for something that is an error from their side.

I really don't know why I'm still with this company when even their TV shows are constantly repeating and obviously their service is poor. Now they telling me it will take at 24 hours ro reconnect me even though they owe me the previous month subscription I paid on the previous contract. Yooooh I think I should just cancel this contract while I still can.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2023, 19:33
Official
Hi Hloniphile, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team