poor service

I must say i am so disgusted about the service of this company and the incompetency of the employees at the call center. i signed up for the price lock and i could not make payment due to financial constraints so it was closed from the month of October 2021 and i made payment on the 27th of January 2022 before i could even make payment i called in to find out how much is due and i was told R251.17 and R500 then i made payment on the 2 February R552.63 then 1st March R548.00. On the 9th March my Dstv was blocked when i called the call center i was told i need to pay R270 and i asked why and the Agent could not tell me i called several times on that day and 3 different agents are telling me a different story which i still don't understand any off their explanation and that alone is another poor service by your stuff on its one. called again the following day asked to speak to a supervisor and still had no joy at all and she kept telling me about the system.

I am still with no DSTV and i am a very irate client now who needs to be assisted ASAP or we can go the lawyer and ombudsman way if i still cannot get joy from this email, i am seriously not happy about this and cant keep paying for a service that is not even delivered with my hard earned money.

I need a proper explanation of why am i suppose to pay R270 and need proof that will reference your findings and explanation at the bottom I've included my contact details and i am hoping to hear from you soon.

Mrs FM Jabane ID:*** ***