Poor Service

This is my second complaint. My previous complaint is with regards to my decoder whereby a month ago this was struck by lightning. I took it to the Umhlanga branch and they just resetted the decoder and requested that I should try it and let them know. The decoder works fine except the catch up and box office which is not working. Also, the decoder every now and again states that the hard drive is *******. When I logged the complaint previously ,a guy called me and said that they will be processing an update on the decoder and will call me on Monday of which to date no follow up called was received. Due to the lightning strike, the decoder is clearly no longer working properly and needs to replaced. The decoder is insured and I need a new replacement decoder.