Poor Service

I firstly called on the 02/10/2019 spoke to Lusana I informed her that my catch-up is not updated meaning that all the programs that are on catch-up they not updated she said that she will clear the error it will be fine. Then I called again the following day 03/10/2019 spoke to Nomzamo she also advised that the error will be cleared. The next day on the 04/10/2019 Andile answered then I requested to speak to supervisor as I was not getting any assistance spoke to Lee she said that matter will be resolved in the next 48 hours and I requested that she must call me back to find out if the matter was resolved till today I haven't received any call from her and my catch- up still not updated. Meaning that I m paying for something that I don't have and I am using money to call them every time. I really don't know what must I do to get this fixed.