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Ithuteng S

1 reviews | Active since Feb 2021

13 Apr 2021, 11:59

Poor Service

My services have been disconnected but I have paid my monthly subscription. My monthly payment is due on the 10th of every month but on the 8th my services were disconnected then I went to make payment. Yesterday I received an sms saying my services have been disconnected due to none payment.

I sent a dm via your Twitter page and I was told I'm supposed to pay reconnection fee for my services to be connected. How am I supposed to pay reconnection fee when I've paid on time? I was told via Twitter that reconnection fee I'm being charged now is for last month. So I don't understand how because my service was connected last month.

Someone please help me fix this or refund my payment for this month then cancel my subscription.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2021, 12:55
Official
Hi Ithuteng Samantha,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
IS
Ithuteng S's update13 Apr 2021, 16:42
Reviewer Update
Is there still no feedback?
IS
Ithuteng S's update13 Apr 2021, 19:09
Reviewer Update
Alright thanks I see you've reconnected my services. Kindly note I always make pay on the 10th so the same thing happend last month where my services were disconnected after I paid on time. Now I'm starting to wonder if your system shows my correct monthly subscription date or not. I really hope this is the last month where I'll have to write a negative review about Dstv on hellopeter or send a dm on Twitter complaining.