BL
Bernadette L

1 reviews | Active since Jan 2021

29 Jan 2021, 11:31

Poor Service

On 27 January 2021 my DSTV was disconnected because I paid a few days earlier last month. My payment date is the last working day of the month but because my December salary came in on the 22th and I decided to pay my DSTV early. Because I paid earlier last month, they decided to change my payment date to the 27th. This is not the first time this happened and then you have to pay re-connection fees every time you want to re-instate your services. Spoke to Warren who said he would speak to his manager Zanele and get back to us within 15 minutes... Still waiting...

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jan 2021, 16:02
Official
Hi Bernadette Lawrence, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team