DS
Dheven S
1 reviews | Active since Oct 2011
29 Jan 2015, 08:23
poor service
Hi I changed my payment date to the 2 February. This was done on the 18th January. I confirmation of date change. Now my services has been suspended. I made payment yesterday it was connected yesterday and today it has been suspended again. Will I be reimbursed for the time that I was cut off and they are quick to charges reconnection fee which I will refuse to pay. I want my services connected and I want to contacted by a customer service manager to give me feedback regarding my disconnection if services.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Jan 2015, 07:48Hello DhevenS,
We apologise for the inconvenience and frustration caused to you in this regard. Please note that upon changing payment date to the 2nd prorate amount was billed and should be settled within 24 hours to avoid disconnection of services
The amount wasn't paid and hence the services were disconnected resulting in reconnection fee billed. Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for and updated statement
Regards
Asie
We apologise for the inconvenience and frustration caused to you in this regard. Please note that upon changing payment date to the 2nd prorate amount was billed and should be settled within 24 hours to avoid disconnection of services
The amount wasn't paid and hence the services were disconnected resulting in reconnection fee billed. Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for and updated statement
Regards
Asie
DStv (MultiChoice)'s reply30 Jan 2015, 07:48
Official
Hello DhevenS,
We apologise for the inconvenience and frustration caused to you in this regard. Please note that upon changing payment date to the 2nd prorate amount was billed and should be settled within 24 hours to avoid disconnection of services
The amount wasn't paid and hence the services were disconnected resulting in reconnection fee billed. Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for and updated statement
Regards
Asie
We apologise for the inconvenience and frustration caused to you in this regard. Please note that upon changing payment date to the 2nd prorate amount was billed and should be settled within 24 hours to avoid disconnection of services
The amount wasn't paid and hence the services were disconnected resulting in reconnection fee billed. Please note that we have done the necessary adjustment on your account . May you refer to your personal email inbox for and updated statement
Regards
Asie