TM
Themba M
1 reviews | Active since Nov 2024
14 Dec 2024, 18:33
Poor service
The service is poor. On October 23 I made payment to my account from standard bank app,which I've used to pay the same account in the previous months. But till today that amount has never been allocated meaning from November 23 I had to pay double, paying for a month which I never had any services when I have paid for them. From October I have been calling them but they don't want to have a solution for me. My customer number : ***. Now I want to cancel the whole thing. I have sent the proof of payment in October 2024. If they want to call they must call me with a cancelation directive.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Dec 2024, 19:42Hi Themba,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Dec 2024, 19:42
Official
Hi Themba,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
TM
Themba M's updateReviewer Update
15 Dec 2024, 09:01But guys seriously, these copy and paste responses of yours does not do us any good. We really need a competitor.
TM
Themba M's update15 Dec 2024, 09:01
Reviewer Update
But guys seriously, these copy and paste responses of yours does not do us any good. We really need a competitor.
TM
Themba M's updateReviewer Update
15 Dec 2024, 13:53And can you please cancel that thing nje. I called to cancel but I'm told that I'm owing while I've made the payment for October.
Customer Number :***
ID number : ***
Unless I'm not going to pay for this thing again.
Customer Number :***
ID number : ***
Unless I'm not going to pay for this thing again.
TM
Themba M's update15 Dec 2024, 13:53
Reviewer Update
And can you please cancel that thing nje. I called to cancel but I'm told that I'm owing while I've made the payment for October.
Customer Number :***
ID number : ***
Unless I'm not going to pay for this thing again.
Customer Number :***
ID number : ***
Unless I'm not going to pay for this thing again.