POOR SERVICE

DSTV SMARTCARD NO. ***0 In September 2019 I call the Dstv help desk requesting to upgrade my account from Compact Plus to the Premium package ONLY FOR THE MONTH OCTOPBER. The consultant confirmed that it will be done and will return my subscription back to Compact plus in November. In December I discover that I am still paying the subscription for the Premium package by means of a debit order. I call the Help desk and the consultant confirms that they have all calls on record and I ask her to sent me a transcription of the September conversation. She ask me to hold on for a while but was cut of line. On about 7 January I once again call the help desk with the same request. I was put through to Phumzilie and she promise me to change my subscription and to call me back with regard my request to change my subscription in September and to rectify my account. Which she did not. The following day I receive a sms from Dstv requesting to rate my experience with Pumzilie. I thought I finally made a break through. However, this morning I receive a sms that once again a payment will go through for the Premium package. I try to communicate my problem through the self service e-mail but for some reason the e mail came back with a error message. My request is very simple. 1. to rectify my account back dated from November 2019 and 2. to put me back on the Compact plus package