RC
Raoul C
1 reviews | Active since Oct 2020
12 Jul 2021, 13:30
Poor service
I called in to your call center on 21/06/2021 to downgrade my DStv package but was still charged for premium. On 02/07/2021 I called again and was advised that the my account would be corrected and my bank account credited in 3 days.
Still no refund after more than a week and your call center agent that I spoke to this morning 12/07/2021 tells me that they have no record of my call and that the balance due to me is not what it should be as there were other charges processed on the account.
I have called twice and requested for a manager to contact me which seems to be ignored as I am still waiting for a call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jul 2021, 15:55Hi Raoul Carelse ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Jul 2021, 15:55
Official
Hi Raoul Carelse ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RC
Raoul C's updateReviewer Update
13 Jul 2021, 15:33This just highlights your lack of interest in customer service.
My complaint had two parts to it and one was that I requested for a manager to call me and you go and “resolve” my query without contacting me. As a multichoice client for 20 years I expect to be contacted by a manager when I request to be contacted by one. How can you resolve a query without ensuring that the customer is satisfied with your resolution? You also state that the refund will be processed in 3 to 5 days which given that this query is two weeks old is completely unacceptable. You debited my account in error and did not wait 5 days for the funds. Why must I wait 16 days to get back what is mine?
My complaint had two parts to it and one was that I requested for a manager to call me and you go and “resolve” my query without contacting me. As a multichoice client for 20 years I expect to be contacted by a manager when I request to be contacted by one. How can you resolve a query without ensuring that the customer is satisfied with your resolution? You also state that the refund will be processed in 3 to 5 days which given that this query is two weeks old is completely unacceptable. You debited my account in error and did not wait 5 days for the funds. Why must I wait 16 days to get back what is mine?
RC
Raoul C's update13 Jul 2021, 15:33
Reviewer Update
This just highlights your lack of interest in customer service.
My complaint had two parts to it and one was that I requested for a manager to call me and you go and “resolve” my query without contacting me. As a multichoice client for 20 years I expect to be contacted by a manager when I request to be contacted by one. How can you resolve a query without ensuring that the customer is satisfied with your resolution? You also state that the refund will be processed in 3 to 5 days which given that this query is two weeks old is completely unacceptable. You debited my account in error and did not wait 5 days for the funds. Why must I wait 16 days to get back what is mine?
My complaint had two parts to it and one was that I requested for a manager to call me and you go and “resolve” my query without contacting me. As a multichoice client for 20 years I expect to be contacted by a manager when I request to be contacted by one. How can you resolve a query without ensuring that the customer is satisfied with your resolution? You also state that the refund will be processed in 3 to 5 days which given that this query is two weeks old is completely unacceptable. You debited my account in error and did not wait 5 days for the funds. Why must I wait 16 days to get back what is mine?