POOR SERVICE

MY ACCOUNT WAS SUPPOSED TO BE CANCALLED IN 2022 BUT IT NEVER HAPPENED DUE TO A FAULT ON THEIR SIDE.THEY ARE NOW CHARGING TWO DAYS ADDITIONAL VIEWING. I AM RECEIVING LETTERS FROM A LAWYER THAT I OWE MULTICHOICE X AMOUNT THAT IS IN AREARS. I HAVE NEVER RECEIVED ANY ACCOUNT AND ACCORDING TO THE ELECTRONIC SYSTEM I AM NOT IN ARREARS. I HAVE MADE CONACT WITH MULTICHOICE CALL CENTRE ON 26/07/2024 AND 7/08/2024 AND HAS BEEN PROMISED FEEDBACK ON REF NUMBERS I170 AND I128.