Poor service

Got in touch with you in December at incorrect charges on my account and I got feedback to say it was sorted and that in January I will only pay R20 for my subscription . But when I logged in to pay I am being charged R140 meaning that you are double charging me for the month of January. I asked to have this sorted out on the 2nd of January so I can avoid reconnection fees but it’s still at R140. I need to pay my bill of R20 and I don’t want to be charged any reconnection fees