LP
Lionel P
1 reviews | Active since Apr 2015
12 May 2015, 17:35
poor service
I called Multichoice this morning spoke to Vuyokazi regarding my service that was disconnected in error my Dstv account is up to date she promised me she is reconnecting our service now after the whole day I find that the service is still disconnected. ...I still have an existing query on which I'm still waiting for feedback
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 May 2015, 11:12Hello @Lionel,
Reference is made to our telephonic conversation regarding feedback to your concerns.
We confirm that you have been contacted by our consultant and assisted with your query. You also advised that you need clarity on prorate billed on your account.
We advised that we will escalate the matter back to DPP to assist.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation regarding feedback to your concerns.
We confirm that you have been contacted by our consultant and assisted with your query. You also advised that you need clarity on prorate billed on your account.
We advised that we will escalate the matter back to DPP to assist.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 May 2015, 11:12
Official
Hello @Lionel,
Reference is made to our telephonic conversation regarding feedback to your concerns.
We confirm that you have been contacted by our consultant and assisted with your query. You also advised that you need clarity on prorate billed on your account.
We advised that we will escalate the matter back to DPP to assist.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation regarding feedback to your concerns.
We confirm that you have been contacted by our consultant and assisted with your query. You also advised that you need clarity on prorate billed on your account.
We advised that we will escalate the matter back to DPP to assist.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert