Poor service

I've been a valid customer for years with DStv, last week they launched Disney plus which I app**** for through dstv because they gave me a free 3 months subscription till today I never watch anything on Disney plus because it's say I don't have an active subscription but according to DStv I do have one I even phone Disney plus customer service even they told me I don't have one they don't have payment from DStv but on my DStv now app and on the website says it's active. Since last week not one agent phone me back I've been sending emails and been phoning but with no response and feedback I am fed up