Poor Service.

POOR SERVICE!!

I phoned in April to downgrade my account to Easyview. I spoke to Qaqamba Vena and I confimed that I did not want anything but the R 29 Easyview package. She confimed all changes were done.

This morning I received a sms and find my subscription is not working. I just phoned and spkke to Silinbwe.

Now she wants to charge me all sorts of charges. I have to e plain more than once that I already established with Qaqamba that I am downgrading to the R 29 Easyview package with no extra charges. Silinbwe did not seem interested to listen. She continued by saying I need to pay for reconnecting fees. For what? I did not make the mistake. I downgraged in time as I was told.

I am not happa about this. Please fix the issue. I am mot paying abything but the R 29 for Easyview I downgraded to.