Poor Service

I'm More than Exhausted of following and Calling Multichoice for my refund, which I'd constantly have to explain the same thing to different people. Someone had initially promised they'd give me feedback regarding my refund, but I haven't heard from them and it's almost the second week I'm waiting for them to give me back my money. I'm already exhausted from calling and the lies they'd keep telling me that they are dealing with the issue whilst nothing is happening. Their service is so poor I don't want to lie.