MM
Miss M
1 reviews | Active since Apr 2018
01 Jul 2024, 17:16
Poor service
My decoder has been on error code E 30-0 since last night (30/07/2024), I have tried resolving it through the app, SMS and website to no avail. Keeps on saying it will resolve within 15 min, but nothing. I pay for Compact Plus with Showmax on my DStv Explora Ultra, but my viewing experience is interrupted with no reason and no assistance. No wonder you're losing customers with this kind of service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jul 2024, 18:12Hi Miss MT,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Jul 2024, 18:12
Official
Hi Miss MT,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Miss M's updateReviewer Update
01 Jul 2024, 20:44Clearly losing about 900 000 subscribers is not indicative of business going under due to poor customer service and a hike in pricing while providing mediocre channels and a trillion repeats. Unfortunately I'm not listed on the JSE, I am below the middle class, so the subscription fee I'm paying is too much to subject myself to the gold digging DStv.
It's been almost 24 hours trying different options to clear the error code, which supposedly take 15 min, to no avail. Since your response to my review, I'm still waiting for it to be attended. It's eviden caring about customer service is not part of your strategic planning.
Honestly, I'm beyond fed up.
It's been almost 24 hours trying different options to clear the error code, which supposedly take 15 min, to no avail. Since your response to my review, I'm still waiting for it to be attended. It's eviden caring about customer service is not part of your strategic planning.
Honestly, I'm beyond fed up.
MM
Miss M's update01 Jul 2024, 20:44
Reviewer Update
Clearly losing about 900 000 subscribers is not indicative of business going under due to poor customer service and a hike in pricing while providing mediocre channels and a trillion repeats. Unfortunately I'm not listed on the JSE, I am below the middle class, so the subscription fee I'm paying is too much to subject myself to the gold digging DStv.
It's been almost 24 hours trying different options to clear the error code, which supposedly take 15 min, to no avail. Since your response to my review, I'm still waiting for it to be attended. It's eviden caring about customer service is not part of your strategic planning.
Honestly, I'm beyond fed up.
It's been almost 24 hours trying different options to clear the error code, which supposedly take 15 min, to no avail. Since your response to my review, I'm still waiting for it to be attended. It's eviden caring about customer service is not part of your strategic planning.
Honestly, I'm beyond fed up.