Poor Service

I called in to ask that they should please assist me by removing the E16 error on 3channels and I was assisted, the channels played for 15min then all my channels started ahowing E16. I called again and was on the line for 1:36:35 and still on the line the person assisting me says they cant remove the error and escalated to the technical team.I asked for the superviser he aasisted for 10min then told me that the issue should be resolved in 48 hours then said I must wait on the line he is checking something. A few minutes later the consultant came back and said the supervisor is on the line with another client and cannot carry on with me. But insists that my channels will be back within 48hours so my question is that should I not watch TV fir 2days?