Poor service

Dstv has done it again, after was told to pay R440 on the 30th July to activate my account and did pay it on the 31st July in the morning, now yesterday got another threatening message from MULTICHOICE, massage as follows :

DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R90.00 using ref no. ***6 or click payat.io/dstv/***6.

I then raised this with the Facebook messenger and the conversation follows: Hi why am I getting this message while I was told that I'm not owing August subscription

DSTV: We've not received your payment and had to stop your viewing. To keep watching,

pay R90 using ref no. ***6 or click payat.io/dstv/***6

That was the reply I got on the 31st July at 08h38,

Disconnections can only be scheduled for your payment, you can not choose a period for disconnection. Before your payment of R 505.94 on 2020-07-22 there was R 298.10 outstanding on the account. This left you with R 207.84. You were then charged R 26.13 to cover PVR functions from 2020-07-22 to 2020-07-30, charged R 111.77 to cover DStv Compact from 2020-07-22 to 2020-07-30, charged R 7.00 to cover Decoder insurance from 2020-06-24 to 2020-06-29, charged R 35.00 to cover Decoder insurance from 2020-06-30 to 2020-07-30 and finally charged R 50.00 reconnection fee. There was also a bundle discount with left your account on a zero balance.

That is why an amount R 444.00 is due on the account. This amount includes your Price lock decoder, Decoder insurance and DStv Compact subscription. Payment will cover your viewing from 31-07-2020 to 30-08-2020~MPB

Hi Maubane, the account is paid up till 30-08-2020. The only charge appearing is R14.52 balance for PVR Access from 2020-07-31 to 2020-08-04. As we did previously mention that R 26.13 was billed to cover PVR functions from 2020-07-22 to 2020-07-30.~G

That means I have to pay pay only R14.52 and everything will be sorted ❓

That is correct.

Then today I paid R15.00 and communicated to Dstv again via Facebook messenger and the conversation follows :

Hi, I've paid R15 please may you sort out my PVR

Hi Maubane. R 72.00 is due to reconnect your PVR services and will cover them from 06-08-2020 to 30-08-2020. ~TR,

I WANT TO KNOW THE GAME MULTICHOICE IS PLAYING BECAUSE I CAN'T BE GOING UP AND DOWN NOT KNOWING WHAT'S GOING ON WITH MY ACCOUNT, CAN SOMEONE GIVE ME A REPLY THAT WILL MAKE ME UNDERSTAND THE CRAZINESS.