Poor service

Appalling service from your agents and supervisors. I've been calling from the 31st of May spoke to more than 5 people to sort out 1 issue of which till today is not fixed. Your people are ***********, no sense of urgency and don't know what they are doing. I subscribed for Disney+ I can't watch from the app it says I must subscribe yet I have and paid already.. What nonsense is this being told I must reboot my phone.. You have failed me I need my refund for Disney + and dstv. Then can deactivate my account with your company