Poor service

I am not getting Catch Up. When I called, a consultant did an update. Since then, my secondary is now not communicating with the primary decoder. I have called many many times with no success. People promise to call back and nobody does. They say that I have to call in an installer at my expense but I shouldn’t have to do this as it worked perfectly before the update.

The service is frustrating. You ask to speak a manager without success.