Poor Service!

We bought a Country Inn recently and since then have trouble with Multichoice understanding that we need the private account from the previous owners, transfered onto the commercial account.<br> I am trying to get this private account transfered onto the commercial account since march 2015! I have completed the transfer documents, obtained the document from the previous owners to enable them to transfer the priv acc to our commercial account, send them the deed of sale, certified copies of all persons involved in the transaction, send 10 emails with all the details over and over again! NO feedback that they transfered the account, no word from the commercial activation division, and best of all, it seems they blocked my emails to them! I am thorougly p...off! There seems to be no work ethic, no one who take resposibility, no one who is trying to give a hint of customer service! For the last week there are messages on all my decoders that they all have been deactivated!!!! Can you believe it? Then also that my account may be in arrears! I have paid for April, paid for May, send them the proof of payments, they acknowledge receiving the money, but nothing else gets done!