POOR SERVICE

My mother is paying her monthly subscription and has never skipped a payment. From the past 2 months they close the decoder saying she is owing. They said she took a funeral policy which we canceled and now we were told we must first pay what she owes from the time she took a policy and she agree on taking the policy by force from the call center agent whom she said to her that people are taking it she must take it as well. We are talking about a pensioner who must pay R268 monthly for that policy. We complained calling Dstv and end up written to hellopeter because when you call they will take you from 1 person to the other decoder to insurance people and 1 will just answer and put the phone aside and talk to their colleagues. They open the decoder and told me to pay the amount we used to pay monthly she was supposed to R1200 and something for a canceled funeral policy. Today I paid for this month and again they close the decoder saying I must pay R820. Monthly she is paying R120. I have lost a lot of airtime calling them no help.