1 reviews | Active since Aug 2017
POOR SERVICE
<p>Hi</p> <p>i pay my dstv smart card : ********** 066 every month but each and every Saturday morning they disconnect it ...they always tell me an excuse that I've got to account which I fail to understand why cause I've been having having this account for about 6months ...this is very tiring and time consuming cause I have to always call the contact center for this ...I know I have a choice of disconnecting this services but I've got kids...</p>
Dear Lebo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lebo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Lebo
We apologise for your inconvenience and thank you for sending us your query.
Your DStv service has been reconnected and signal is sent through.
Please bear with us as we liaise with the finance team and you will be updated with the feedback.
Once more, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Lebo
We apologise for your inconvenience and thank you for sending us your query.
Your DStv service has been reconnected and signal is sent through.
Please bear with us as we liaise with the finance team and you will be updated with the feedback.
Once more, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Lebo
Please be informed that your query is still pending.
You will be contacted with the feedback once received.
Kind regards
Dinah
Best regards,
Good day Lebo
Please be informed that your query is still pending.
You will be contacted with the feedback once received.
Kind regards
Dinah
Best regards,
Good day Lebo
Thank you for taking my call today.
As discussed, the default residential account is now cancelled and the service is still active. Your next payment is on 20th August 2017.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for giving us the opportunity to restore the service you received.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Lebo
Thank you for taking my call today.
As discussed, the default residential account is now cancelled and the service is still active. Your next payment is on 20th August 2017.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for giving us the opportunity to restore the service you received.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,