1 reviews | Active since Jul 2013
POOR SERVICE
<p>I have been a DSTV subscriber for the past 10 years. For the last five years I had four decoders (Simultaneously) connected to the premium package. I recently decided that the entire DSTV premium package is a ******* and subsequently had all four decoders disconnected. (This caused a major feud in the family.)</p> <p>I then had one decoder reconnected on the family package. Ever since then on a monthly basis My account is being disconnected. Their system erroneously reconnects another decoder on another package and DSTV states I am in arrears. Several calls and several hours later (Five days to be exact phoning every day at least once) the decoder is reconnected.</p> <p>This month AGAIN “Your account has been suspended due to non-payment”. Four phone calls later a person who assists me gave me an e-mail address to which I must email proof of payment. Funny thing is I have always made payments via EFT. Now (According to the call centre person) all of a sudden there is a problem from my bank’s side. The person’s proposal to resolve the issue is to sign a debit order. Well that aint going to happen not with the amount of incompetence from DSTV.</p> <p>DSTV Please update your systems. Please listen to your customers. If you don’t change the companies like “Netflix” will ruin you.</p>
Dear Petra
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
Dear Petra
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
Dear Petra
Thank you for your invaluable support. I understand your frustration in this regard.
Spoke to Mr AJ COETZEE ; I've advised him that the last payment we've received was for an amount of R 235.00 dated 30-05-2017. The account is currently overdue with an amount of R 235.06 payable immediately to view till the end of July.
He then sent me the proof of payment dated 30th June 2017 for R235.00. The payment is not yet reflecting. I have referred the matter to our finance team for payment allocation. The account will be up-to-date as soon as the payment has been allocated. Please include the R0.06 on your next payment.
The reason the payment is not reflecting is because the beneficiary selected was incorrect. Going forward please ensure that you select beneficiary as Multichoice DStv not M-NET.
Hope the above clarifies. I will let you know as soon as the payment has been allocated.
Regards
Elna
Best regards,
Dear Petra
Thank you for your invaluable support. I understand your frustration in this regard.
Spoke to Mr AJ COETZEE ; I've advised him that the last payment we've received was for an amount of R 235.00 dated 30-05-2017. The account is currently overdue with an amount of R 235.06 payable immediately to view till the end of July.
He then sent me the proof of payment dated 30th June 2017 for R235.00. The payment is not yet reflecting. I have referred the matter to our finance team for payment allocation. The account will be up-to-date as soon as the payment has been allocated. Please include the R0.06 on your next payment.
The reason the payment is not reflecting is because the beneficiary selected was incorrect. Going forward please ensure that you select beneficiary as Multichoice DStv not M-NET.
Hope the above clarifies. I will let you know as soon as the payment has been allocated.
Regards
Elna
Best regards,
I do not understand the 6 cents?
The package is advertised as R235.00. where does the 6 cents come from (Or is a case of false advertising?) I will pay the 6 cents.
Surely the "beneficiary name" has nothing to do with this seeing that I have been using the same reference for the past 10 years. The beneficiary is my reference. The important thing is the bank account Number and my customer number.
This is just another Generic answer to a customer’s problem.
I am not accepting this reply because you are not addressing my concern and the inefficiencies within your company. Passing the buck does not fly with me.
I do not understand the 6 cents?
The package is advertised as R235.00. where does the 6 cents come from (Or is a case of false advertising?) I will pay the 6 cents.
Surely the "beneficiary name" has nothing to do with this seeing that I have been using the same reference for the past 10 years. The beneficiary is my reference. The important thing is the bank account Number and my customer number.
This is just another Generic answer to a customer’s problem.
I am not accepting this reply because you are not addressing my concern and the inefficiencies within your company. Passing the buck does not fly with me.