1 reviews | Active since May 2017
Poor Service
<p>I missed payment on my DSTV account for the month of May, after realizing the debit order didn't go through I made an EFT payment from ABSA account on the 31/05/2017 and the transection show's on my history on the DSTV app as well as online; on the 28th/06/17 there was a double debit on my account and an extra fee for reconection but I was never disconected, I spoke to an agent regarding this on the DSTV app "chat service" and the only reply I got from him was that "It must have been a system issue" </p> <p> </p> <p>How is that they didn't update my transection history and have to charge me twice and a reconnection fee. Now I can't get a hold of anyone at Multichoice to fix the problem for me. </p> <p>Can somebody with advice tell me what to do</p>
Dear Polar
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Polar
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Polar
We tried once more to contact you to assist with your billing query.
Upon checking your DStv account, the manual payment you made reflects in the residential account. This means there's a credit balance in this account.
Please confirm if we should process a refund for this balance or transfer it to your Price Lock account.
We would like to hear from you.
Kind regards
Dinah
Best regards,
Good day Polar
We tried once more to contact you to assist with your billing query.
Upon checking your DStv account, the manual payment you made reflects in the residential account. This means there's a credit balance in this account.
Please confirm if we should process a refund for this balance or transfer it to your Price Lock account.
We would like to hear from you.
Kind regards
Dinah
Best regards,
Please tranfer the cash into my account, I need to use that money. Please refund
Please tranfer the cash into my account, I need to use that money. Please refund
Good day Polar
Please send us the proof of payment for this balance R539.00 to ***.
As soon as we get the required information, you refund will be captured.
Kind regards
Dinah
Best regards,
Good day Polar
Please send us the proof of payment for this balance R539.00 to ***.
As soon as we get the required information, you refund will be captured.
Kind regards
Dinah
Best regards,
Alright I've just send the proof of payment to the e-mail provided. Please refund me
Alright I've just send the proof of payment to the e-mail provided. Please refund me
This is the refernce number I got after sending the proof of payment "Proof of Payment [# ********** ]" I would really appreciate it if you could refund the cash today
This is the refernce number I got after sending the proof of payment "Proof of Payment [# ********** ]" I would really appreciate it if you could refund the cash today
I am very pleased with the correction you made on my DSTV account.
Thank you
I am very pleased with the correction you made on my DSTV account.
Thank you