poor service

<p>we had our explore for 2 years now. since we got it we have been trying to cancele the insurance on our old pvr and out it on the xplora with no luck. On the 12// ********** my wife called the call centre where they told her they cant help. She then asked them to transfer her to someone who can help her which they told sorry we cant do that. They said they will get someone to call he from the department that deals with the insurance and its been over a week and still no one has called her back. if something happens to our explora is Multichoice going to take responsabilty for not getting back to us. The sad part is we where also at the head office when we got the explora, someone took us into an office and said it was all sorted out when we left, but gues what its still not done!!!</p>