SA
Sameera A
1 reviews | Active since Jun 2017
20 Jun 2017, 12:13
Poor service
<p>In March 2017, I made a payment using my FNB smartapp to Nedbank consumer care. Due to a smart app error the funds were transferred to Multichoice DSTV instead of FNB.</p> <p>I have contacted Multichoice, FNB & Nedbank. Nedbank and FNB have comfirmed that they do not have the funds</p> <p>Multichoice had confirmed receipt of funds. however funds are possibly in an unallocated account as my personal account has not been creditted. Today 20/6/2017, they decide to tell me that the funds where tranferred to Nedbank.</p> <p>I am truly disgusted that months down the line this issue is not resolved and such a hugh company can be sitting with my money. Had my subscription not been paid, my DSTV would have been cut in 1 day.</p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
20 Jun 2017, 12:55Dear Sameera
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jun 2017, 12:55
Official
Dear Sameera
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jun 2017, 15:08Good day Sameera Asmal
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your DStv account with the information provided. Pleas provide us with the customer number or decoder and smart card number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Jun 2017, 15:08
Official
Good day Sameera Asmal
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your DStv account with the information provided. Pleas provide us with the customer number or decoder and smart card number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
SA
Sameera A's updateReviewer Update
20 Jun 2017, 21:08Hi Rupert
Thank you for your response. I cannot accept apologies for an issue that isn't resolved.
Account holders name: Mr H Asmal
Customer number: ***1
DSTV complaint ref number: #***
Hope to get some progress on this matter
Hoosen Asmal
***
SA
Sameera A's update20 Jun 2017, 21:08
Reviewer Update
Hi Rupert
Thank you for your response. I cannot accept apologies for an issue that isn't resolved.
Account holders name: Mr H Asmal
Customer number: ***1
DSTV complaint ref number: #***
Hope to get some progress on this matter
Hoosen Asmal
***
SA
Sameera A's updateReviewer Update
03 Jul 2017, 18:56Months later n still no feedback
SA
Sameera A's update03 Jul 2017, 18:56
Reviewer Update
Months later n still no feedback
SA
Sameera A's updateReviewer Update
19 Jul 2017, 22:55I have reached the point where even hellopeter can't help.
What pathetic service from Multichoice DSTV!!!
Still no feedback on this matter
SA
Sameera A's update19 Jul 2017, 22:55
Reviewer Update
I have reached the point where even hellopeter can't help.
What pathetic service from Multichoice DSTV!!!
Still no feedback on this matter