Poor service

My account was suspended after a have made a payment. After sending proof and talking to your agent Nosihle, I was told my account was in arrears, and I had to pay R449 to get my account reconnected. I sent proof of payment and then told my connection was reconnected. After following the instructions my dstv was still not connected. Then I was asked for signal strength which was supp****. When I asked why my account was suspended in the first place I was told to get my decoder tested. New decoder that word perfectly and still had error code of E16. And then she ended the chat. After I called the call center and mailed proof of payment my dstv was reconnected. My question still why was my decoder disconnected in the first place? Wasted 2 hours of time and airtime. This is unacceptable!!!!!! O yes and previously I was told that my power plug was faulty and if I replace it and my decoder still does not work that they will refund me for the cost. Which never happend. **** **** service