RB
Refilwe B

1 reviews | Active since Jul 2016

03 Jun 2017, 07:36

Poor service

<p>I just got off the phone with one of their consultants ( Nerisa.) Asking for a simple thing downgrade nd reconnection. Apparently they are offline. She tells me theres nothing she can do because she is in thr inbound. I have to cal bck using my airtime evn whn the fault isn't on my side. What kind of service are we getting from these agents</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jun 2017, 08:24
Official

Dear Refilwe Blangwe

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jun 2017, 15:41
Official

Good day Refilwe

Please accept our apology for your inconvenience.

Our records show that you have been assisted and the service is successfully downgraded. In future, please send us an email or contact us via Facebook or twitter to receive assistance.

Thank you for your invaluable support and continue to share your personal experience with us.

Kind regards

Dinah

Best regards,