Poor service

Changed from normal package to price-lock. Since then been having endless problems. Have to call every 2 weeks to reinstate my account as they disconnect it. Yesterday after talking to 7 consultants from 8 in the morning my dstv was reconnected at 20:00 which is totally unacceptable when you are not at fault.

1 consultant can't help me as they dont work with pricelock 2 consultant advise to email proof of payment as I reversed my payment which I never asked for. E consultant gave me correct email address 4 consultant told me that I took a loan from multichoice which is a problem but will escalate to financial department to be rectified but if I psy 179.18 my dstv eill be activated 5th consultant slammed the phone down in my ear as well as the 6th one 7th consultant helped me to reconnect my service.

In between all this I recieved an email stating that if I pay 425.64 my account will me reinstated till 25th October 2020.

Rediculous. I think Multichoice needs to train their consultants as well as sending them to learn people skills.