EM
Elphus M

1 reviews | Active since May 2017

19 May 2017, 16:10

Poor Service

<p>Honestly I am bitterly disappointed with Multi choice and how it handles its financial services, you promote so nicely your debit order service but my goodness is it a pathetic serive I was better off paying it off myself. After I opted for it there was a big mixup as I was double dedudcted then refunded but i choice the 2nd of the new month but deducted on the ****** 30th then my next deduction i assumed will go smoothly boy was i wrong it happened after the 2nd like whats the point ? </p> <p> </p> <p>I enquired and enquired sent email it took a ****** facebook message for me to get subsequent feedback? really facebook ? for something that took 10 min. i guess emails are not important enough for you multichoice ne?</p> <p> </p> <p>As much as multichoice has us by the neither regions for paytv entertainment can u atleast get your ct together</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2017, 17:19
Official

Dear Elphus

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 May 2017, 14:05
Official

Good day Mr Machaba

The payment date for your DStv account is the on the 02nd of every month and not the 30th. Furthermore, you have two DStv Compact packages active. Your debit order deduction was successful on the 02 May 2017 for both packages.

Please feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,