Poor Service

I am not impressed with DStv MultiChoice. I did not pay my installment on 3 November 2020 because I've been battling financially like the rest of South Africa due to COVID. My DStv was disconnect on 9 November 2020. I phoned them regarding degrading to Easy View. I was informed yes, Easy View is R29 per month and there is a connection fee of R60 because my DStv was disconnected. Fair, I completely understand the connection fee. BUT if have to pay about R210 also because my DStv was not disconnected on 3 November 2020 but on 9 November 2020. I really did not instruct anyone to give me a grace period of 6 days in order to see whether I can pay DStv premium plan. I do not have R210 to pay "overdue" amount according to them. Therefore I cannot degrade to Easy View and pay R29 plus R60 = R89