Poor service

This is how customers are treated when there is no real competition

The only reason I have a DStv Premium account(streaming )is to watch rugby on weekends.

I made payment on Friday, yet I still have no access to any channels. After noticing the issue, I contacted online support and spent time explaining everything.

Instead of resolving it, the agent deleted my account and advised me to create a new one using the same details, promising that my package would be linked. I followed these instructions in good faith — however, it is now Sunday and the issue is still not resolved. I still have no access to the service I have already paid for.