Poor service

<p>My current decoder died and I went to N1 branch to query. Purchased new device, paid and waited nearly 1 hour to be told that the device cannot be issued. This was due to the front desk and storeroom not being able to communicate via the network. Even though it was physically 10m away. I was promised delivery at my house before 7pm and when I called the branch to enquire, the call centre agent was even more clueless. I'm still waiting.............</p>