Poor service

Good day

I have a problem with my dstv its gives an error that they confirming my subscription where else i pay every single month the same amount and whenever i call they tell me to reboot my decoder my calls are even longer than 30 minutes and im wasting my airtime without being assisted the last fourth call that i made which was at 17h00 they told me to go to the walkin center and im from the eastrand daveyton and they could see as per the information i provided them with, the walk in centre they referred me to is randburg during this pandemic i must use 5 taxis to get to that walk in please assist me and confirm that subscription because i cannot be calling and wasting my airtime for nothing! And also cannot be traveling during this covid-19 times it shows that they dont care about the health of their customers its their wish that i die first before I get assistance