NC
Nicole C
1 reviews | Active since Mar 2017
25 Mar 2020, 21:42
POOR SERVICE
So I disconnected my dstv last year end of August. When I wanted to reconnect my dstv they told me that I have to pay R550 to reconnect. I don't mind the reconnecting fee but where does the R500 comes from when I called in to disconnect my dstv because we moved the first week of September I paid my account in full. Why is there an outstanding fee of R500? I'm now unable to reactive because you want payment first but can't explain what the outstanding fee is. The consultant who helped me couldn't even give me a answer just a have to pay the outstanding fee. WHAT OUTSTANDING FEE IF I CALLED YOU TO DISCONNECT MY ACCOUNT IN ADVANCE ALL OUTSTANDING FEE WAS PAID
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
25 Mar 2020, 21:50Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Mar 2020, 21:50
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NC
Nicole C's updateReviewer Update
25 Mar 2020, 22:14Thank you for your feedback and prompt response .
This wasn't explained to me when I called and the consultant didn't even mention the full subscription is included.
Appreciate your assistance.
Regards
Nicole
This wasn't explained to me when I called and the consultant didn't even mention the full subscription is included.
Appreciate your assistance.
Regards
Nicole
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Nicole C's update25 Mar 2020, 22:14
Reviewer Update
Thank you for your feedback and prompt response .
This wasn't explained to me when I called and the consultant didn't even mention the full subscription is included.
Appreciate your assistance.
Regards
Nicole
This wasn't explained to me when I called and the consultant didn't even mention the full subscription is included.
Appreciate your assistance.
Regards
Nicole
NC
Nicole C's updateReviewer Update
26 Mar 2020, 19:49So I paid the full subscription and the R66. 50 outstanding fee. When I wanted to link the new/old device which I bought in 2014 as a extra for my daughters room which I never used. I was told the the device which I took out of a plastic sealed box is linked to someone else in 2016. How does that happen?
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Nicole C's update26 Mar 2020, 19:49
Reviewer Update
So I paid the full subscription and the R66. 50 outstanding fee. When I wanted to link the new/old device which I bought in 2014 as a extra for my daughters room which I never used. I was told the the device which I took out of a plastic sealed box is linked to someone else in 2016. How does that happen?
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Nicole C's updateReviewer Update
26 Mar 2020, 19:53So the consultant said they have duplicate devices what the hell. Will you be able to link my device
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Nicole C's update26 Mar 2020, 19:53
Reviewer Update
So the consultant said they have duplicate devices what the hell. Will you be able to link my device
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Nicole C's updateReviewer Update
26 Mar 2020, 19:56I was holding for more than 45min wasting my time and money this is rediculous
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Nicole C's update26 Mar 2020, 19:56
Reviewer Update
I was holding for more than 45min wasting my time and money this is rediculous
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Nicole C's updateReviewer Update
26 Mar 2020, 20:12Is anyone going to give me a answer
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Nicole C's update26 Mar 2020, 20:12
Reviewer Update
Is anyone going to give me a answer
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Nicole C's updateReviewer Update
27 Mar 2020, 18:24I paid for a service which no one can assist me ons how rediculous please pay my money back.
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Nicole C's update27 Mar 2020, 18:24
Reviewer Update
I paid for a service which no one can assist me ons how rediculous please pay my money back.
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Nicole C's updateReviewer Update
30 Mar 2020, 13:21Is there anyone who can assist me
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Nicole C's update30 Mar 2020, 13:21
Reviewer Update
Is there anyone who can assist me