Poor service

I'm so disappointed with the service I received from Dstv. I made payment on the 15 December as I usually pay on that day, to my suprise the Dstv was disconnected because the payment I made is not reflecting on their side. I called and even sent an email attaching my POP . I am still not able to view my dstv and yet you have my money. Please sort out this mess with your finance department.