POOR SERVICE

MultiChoice sent me communication in November of 2021 that the will open the PVR features for free of charge for the month December 2021. Features were opened and the the 28 of December 2021 I paid my compact subscription (R410) and yo my surprise today the 3rd of Jan when I wake up my channels are blocked and I'm told that I'm owing. I contacted the customer service and I spoke to Bongani Mpungose he dropped the call on me, I then caled again and spoke to Simphiwe Khumalo of which just too ***********, I asked to speak a manager and Simphiwe Khumalo told me that his manager he is i meeting but he escalated my query tk the manager he then tolde that he have to drop my call because there is calls holding, in other words my call was not important he then got his TL by the name of Mthokosizi Mgeyani to take the call, I explained to him my query and he said that only manager can help me and he is in meeting but he will call me before 12: 00 am, and now its 12:37 I'm still waiting. I asked Mthokosizi Mgeyani for his manger' he said is Ostin but he doesn't know his managers surname because they only communicate using WhatsApp. I'm very disappointed with MultiChoice because I never requested for the PVR options to be opened. Can someone hp ASPA.